Return Policy

Returns & Store Credit

At Nine N Half, we strive to ensure every customer is satisfied with their purchase. If for any reason you are not completely satisfied, eligible merchandise may be returned for store credit only. We do not offer cash refunds or refunds to the original payment method.

All eligible returns must be requested within fourteen (14) days from the date the order was delivered or purchased in-store. Original shipping charges are non-refundable.

Items marked as sale, clearance, special order, promotional items, or final sale are not eligible for return or exchange under any circumstances.

To qualify for a return, merchandise must be unworn, unused, unwashed, and in its original condition with all tags attached. Any item showing signs of wear, stains, odors, damage, alterations, or any condition that makes the item unsuitable for resale will be denied and returned to the customer at their expense.

Return Process

To initiate a return, customers must visit our Return Portal, located in the FAQ section at the bottom of our website. Customers will be required to enter their order number and email address associated with the purchase in order to begin the return request process.

Once the request is submitted, our team will review the return for approval. If approved, customers will receive a confirmation email containing the return instructions and shipping details.

All returns must comply with the terms outlined in this Return Policy. Failure to meet these requirements may result in the return being rejected.

Return Shipping & Liability

Customers are solely responsible for all return shipping and handling costs. We highly recommend using USPS Priority Mail or another trackable shipping service, as we are not responsible for packages lost, stolen, delayed, or damaged during transit by the shipping carrier.

Nine N Half is not liable for any return shipments that fail to arrive or arrive damaged. Customers assume full responsibility for returned merchandise until it is successfully delivered and accepted by our returns department.

Processing Time & Restocking Fee

Please allow three (3) to five (5) business days from the date your return is received for our Returns Department to inspect and process the request.

Approved returns are subject to a ten percent (10%) restocking fee before taxes, which will be deducted from the final store credit amount issued.

If the return is approved and all conditions of this policy are met, store credit in the form of a digital gift card will be sent to the email address used at checkout.

Right to Refuse Returns

Nine N Half reserves the right to refuse any return that does not meet the conditions outlined in this policy. We also reserve the right to limit or refuse returns from customers exhibiting excessive return activity, suspected fraud, abuse, or any behavior inconsistent with fair purchasing practices.